Kun Sutthipong, Managing Director
Across the world, governments are initiating digital transformations to improve communications between its public bodies and citizens. The metamorphosis from legacy systems architecture to modern operational infrastructures that are powered by the latest artificial intelligence (AI) and machine learning applications such as chatbots allows city authorities to engage with consumers electronically with superior clarity and conciseness. As governments move toward adopting these new technologies, they must be cautious not to miss any factors that can affect their workflows, and follow all stipulated compliance guidelines as a pre-requisite to attaining application-assisted operational systems that ultimately ensure digital freedom.
On this front, Digital Dialogue (DDLG), an AI and Big Data Analytics solution and services provider based out of Thailand, is empowering clients with information management, and chatbots that are unique to the various spectrums of government services. Commenting on the service structure of the company, Kun Sutthipong, Managing Director at Digital Dialogue, says, “Our AI and NLP solution will be a major innovation that drives insight attraction from existing data. This will benefit our clients to have more lucidity while making decisions based on the available information.” In addition, DDLG also focuses on PDPA Legislation that revolves around the Personal Data Protection and Privacy Act that has been enacted in Thailand in accordance to the GDPR guideline from EU regulations.
DDLG’s immersive experience in data governance and management allows them to aid clients in understanding the life-cycle of the entire processes that need to be performed in accordance with the new Privacy Protection Law. “Ourclients benefit from an infrastructure layer that helps them to benefit through data collection while using or deploying our solutions,” explains Sutthipong. “We combine data management and NLP into our AI solutions and our in-depth knowledge allows us to understand and complete digital transformations especially within the government area,” he further elucidates.
One defining moment for DDLG was when a government client in the education industry approached them to design and develop a platform that would allow for the safe storage and distribution of ebooks to schools across the country. The members of the city council also required a system that would allow easy and controlled access to the National E-library that houses the nation’s educational digital content.
Jidapa Vattanapakdee, Deputy Managing Director
Leveraging its CUBIKA AI chatbot solution, DDLG created a system architecture that would allow students to read available course material through the web channel. Users can search for books by keying in a title or topic of the story, and the chat applet does an extensive search powered by AI to deliver apt books to a reader. In addition, if students find an interesting book in a bookstore, they can check for its availability before having to purchase a copy of the story or text, as most content stored in the e-library is free. “In the digital world, devices such as tablets, or computers can be used to search and view content, our team made the process easier by implementing AI for easy access to the centralized National E-library,” explains Jidapa Vattanapakdee, Deputy Managing Director at Digital Dialogue.
In the digital world, devices such as tablets and mobiles can be used to access and view content, our team made the new way to access that it’s more fun and exciting by implementing AI for easy access to the centralized National E-Library
Another government division that DDLG caters to is water services through the implementation of its Citizen Bot solution across all of the sector’s operational processes. Users from the government agency can use the chatbot to record water usage statistics and gain information on the owner of a particular meter to inform them of payments that are pending and need to be closed at the earliest. From a public perspective, Citizen Bot can be utilized to report any damage to their piping by merely clicking a picture, and sharing its location to alert authorities of the impending issues that require immediate attention.
Having made steady inroads in the AI technology domain, DDLG is continually investing its time and resources to understand how to further leverage data infused with business intelligence for its clients. “Data collection needs to be fun and plausible, and that is our main goal, and we believe that AI and data management is here to stay,” concludes Sutthipong.